Frequently Asked Questions

Which countries is RICOH Tours available?

RICOH Tours is currently available in United States. For non-U.S. customers and partners, please contact us at info@ricohtours.com.

How is RICOH Tours different from other virtual tour services?

RICOH Tours is an integrated, seamless product. Our camera, mobile app and website are all made by us and work together. There’s also no processing delays, which lets you complete the virtual tour creation process in as fast as 15 minutes.

We also don’t compromise on the quality of your images or limit the number of tours you can create. For a monthly or annual subscription, you can store and share unlimited full resolution virtual tours on our secure cloud.

What do I need to get started?

You’ll need a subscription to RICOH Tours and a RICOH THETA 360° camera.

We also provide and recommend you use a monopod. That way you can setup the camera and step into another room, take out your phone, and snap picture using the RICOH Tours app. If you were to simply hold up the camera, you would appear in the picture.

Does your camera rotate to take a 360 picture?

No. RICOH THETA spherical images are created using two ultra wide-angle lenses at the front and rear of the camera. These capture a complete 360° image with just one click. So capturing an entire room takes seconds, and you can create a complete house tour of most properties in under an hour.

Which mobile devices can I use with RICOH Tours?

For creating tours, we currently have apps for iOS and Android devices. Tours can also be viewed from any computer using current browsers. Any changes you make to your tour in the app are synced and visible online automatically.

How do I share my RICOH Tours?

Once all your 360° images are taken, RICOH Tours syncs your images online and makes the complete tour viewable on a unique web page. Real estate agents can post a link with the virtual tour to their listings, or anywhere potential customers traffic, such as Facebook.